Shipping policy
PLEASE SELECT THE SHIPPING RATE FROM THE OPTIONS, ACCORDING TO YOUR ORDER. IF YOU CHOOSE THE INCORRECT RATE, YOUR ORDER WILL BE ADJUSTED AND THE DIFFERENCE WILL BE APPLIED. YOU CAN OPT TO CANCEL YOUR ORDER IF YOU DO NOT AGREE. CHOOSING THE INCORRECT SHIPPING RATE CAN DELAY YOUR ORDER.
IF THE OPTION FOR OVERSIZE/OVERWEIGHT SHIPPING APPEARS, YOU MUST SELECT IT.
An important note about RESIDENTIAL DELIVERY
If you have selected the option for residential delivery: We generally use ICS Courier Service (www.icscourier.ca) to deliver our packages. The Courier is required to obtain a delivery signature to ensure that your packages are not left to be stolen or misplaced. Couriers can deliver from 9 a.m. until 7 p.m. on any given day. If you or someone is not expected to be home to sign for it, and you wish the package to be left at the door, you must reply by email right away to inform us that you wish to waive the signature requirement. We cannot be responsible for packages that are lost or stolen if you choose this option. If you do not have a concierge/doorman/lobby-office that will accept the package for you, and delivery to your residence requires a buzzer/entry code, please let us know by including buzzer codes in your address field, or send us a separate email with your order# and the required information. COURIERS WILL NOT CALL TELEPHONE NUMBERS PROVIDED IN YOUR ORDER. Packages that cannot be delivered on first visit will no longer have a second delivery attempted. They will be held at a local depot for pick up for a period of about a week. Then they will be returned to sender(us!). If you want a further delivery attempt, you will be responsible for further delivery charges and the return charges.
If you wish to change your delivery to a business address where a friend or relative can receive the package for you, we will be pleased to refund the residential surcharge ($5.00) amount that you paid and make the change in delivery address.
We apologize, but couriers do charge a premium for residential delivery and we are only passing on this cost.
NOTE THAT even if you work from home, or have a home-based business at a residential address as classified by Canada Post, the delivery is RESIDENTIAL. You must have a commercial address to qualify for the $10 business address shipping.
All products are shipped from Markham, Ontario. We use ICS Courier, UPS, and Canada Post Parcel Services depending on destination. We endeavour to deliver your shipment as efficiently as possible. You will receive a shipment notification once your order has left our facility. We regret that some areas fall outside of standard shipping rates. While we don't profit from shipping charges at all, we do need to cover our costs. You may be contacted after placing your order and advised of premium shipping to your address. You will be given the option to pay the additional freight, or cancel your order and we will gladly refund your payment. This includes the postal codes below but is not limited to them. We apologize for this inconvenience.
CANADA OUT-OF-DELIVERY-AREA SURCHARGES applies to the following POSTAL CODES:
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A0A1A0-A0A4Z9 |
E7A0A0-E7A2Z9 |
G5H0A0-G5H4Z9 |
J9Y1A0-J9Y1Z9 |
R6W0A0-R6W4Z9 |
T9W5A0-T9W5Z9 |
|
A0B1A0-A0B3Z9 |
E7C2A0-E7C2Z9 |
G5J0A0-G5J3Z9 |
J9Z0A0-J9Z3Z9 |
R7N0A0-R7N3Z9 |
T9X0A0-T9X3Z9 |
|
A0C1A0-A0C2Z9 |
E7G1A0-E7G4Z9 |
G5L0A0-G5L9Z9 |
K0A2A0-K0A3Z9 |
R8A0A0-R8A1Z9 |
V0A1A0-V0A1Z9 |
|
A0E1A0-A0E3Z9 |
E7H1A0-E7H2Z9 |
G5M0A0-G5M1Z9 |
K0C1A0-K0C2Z9 |
R8N0A0-R8N2Z9 |
V0B1A0-V0B2Z9 |
|
A0G1A0-A0G4Z9 |
E7H5A0-E7H5Z9 |
G5N0A0-G5N1Z9 |
K0E1A0-K0E1Z9 |
R9A0A0-R9A1Z9 |
V0C1A0-V0C2Z9 |
|
A0H1A0-A0H2Z9 |
E7J1A0-E7J2Z9 |
G5N5A0-G5N5Z9 |
K0G1A0-K0G1Z9 |
S0A0A0-S0A0Z9 |
V0E1A0-V0E1Z9 |
|
A0J1A0-A0J1Z9 |
E7K1A0-E7K1Z9 |
G5R0A0-G5R9Z9 |
K0J1A0-K0J2Z9 |
S0A1A0-S0A4Z9 |
V0E2A0-V0E2Z9 |
|
A0K1A0-A0K5Z9 |
E7M5A0-E7M5Z9 |
G5T0A0-G5T2Z9 |
K0M1A0-K0M2Z9 |
S0C0A0-S0C2Z9 |
V0E3A0-V0E3Z9 |
|
A0L1A0-A0L1Z9 |
E7N1A0-E7N3Z9 |
G5V0A0-G5V4Z9 |
L0A1A0-L0A1Z9 |
S0E0A0-S0E1Z9 |
V0E5A0-V0E5Z9 |
|
A0M1A0-A0M1Z9 |
E7V2A0-E7V2Z9 |
G6B0A0-G6B3Z9 |
L0B1A0-L0B1Z9 |
S0G0A0-S0G5Z9 |
V0G1A0-V0G2Z9 |
|
A0N1A0-A0N2Z9 |
E8A2A0-E8A2Z9 |
G6L0A0-G6L5Z9 |
L0C1A0-L0C1Z9 |
S0H0A0-S0H4Z9 |
V0J1A0-V0J3Z9 |
|
A0P1A0-A0P1Z9 |
E8B1A0-E8B2Z9 |
G7B5A0-G7B5Z9 |
N0K2A0-N0K2Z9 |
S0J0A0-S0J3Z9 |
V0K1A0-V0K2Z9 |
|
A0R1A0-A0R1Z9 |
E9A1A0-E9A1Z9 |
G7N0A0-G7N2Z9 |
N0L2A0-N0L2Z9 |
S0K0A0-S0K4Z9 |
V0L1A0-V0L1Z9 |
|
A1S0A0-A1S1Z9 |
E9B1A0-E9B1Z9 |
G7P0A0-G7P3Z9 |
P0A0A0-P0A1Z9 |
S0L0A0-S0L3Z9 |
V0M1A0-V0M1Z9 |
|
A1V0A0-A1V2Z9 |
E9C1A0-E9C2Z9 |
G8B0A0-G8B7Z9 |
P0B1A0-P0B1Z9 |
S0M0A0-S0M3Z9 |
V0N0A0-V0N2Z9 |
|
A1W0A0-A1W5Z9 |
E9E1A0-E9E2Z9 |
G8C0A0-G8C1Z9 |
P0C0A0-P0C1Z9 |
S0N0A0-S0N2Z9 |
V0N3A0-V0N3Z9 |
|
A1X0A0-A1X7Z9 |
E9G3A0-E9G3Z9 |
G8E0A0-G8E2Z9 |
P0E0A0-P0E2Z9 |
S0P0A0-S0P0Z9 |
V0P1A0-V0P2Z9 |
|
A1Y1A0-A1Y1Z9 |
G0A1A0-G0A4Z9 |
G8G0A0-G8G2Z9 |
P0G0A0-P0G2Z9 |
S2V1A0-S2V1Z9 |
V0R1A0-V0R3Z9 |
|
A2A0A0-A2A2Z9 |
G0B1A0-G0B1Z9 |
G8H0A0-G8H5Z9 |
P0H0A0-P0H2Z9 |
S4A0A0-S4A2Z9 |
V0S1A0-V0S1Z9 |
|
A2A9A0-A2A9Z9 |
G0C1A0-G0C3Z9 |
G8J0A0-G8J2Z9 |
P0J0A0-P0J0Z9 |
S4H0A0-S4H3Z9 |
V0T1A0-V0T2Z9 |
|
A2B0A0-A2B2Z9 |
G0E1A0-G0E2Z9 |
G8K0A0-G8K3Z9 |
P0J1A0-P0J1Z9 |
S9X0A0-S9X2Z9 |
V0V1A0-V0V1Z9 |
|
A2H0A0-A2H7Z9 |
G0G1A0-G0G2Z9 |
G8L0A0-G8L8Z9 |
P0J2A0-P0J2Z9 |
T0A0A0-T0A3Z9 |
V0W1A0-V0W1Z9 |
|
A2N0A0-A2N3Z9 |
G0H1A0-G0H1Z9 |
G8M0A0-G8M5Z9 |
P0K1A0-P0K1Z9 |
T0B0A0-T0B4Z9 |
V0X1A0-V0X2Z9 |
|
A2V0A0-A2V2Z9 |
G0J1A0-G0J3Z9 |
G8N0A0-G8N1Z9 |
P0L1A0-P0L2Z9 |
T0C0A0-T0C2Z9 |
V1G0A0-V1G5Z9 |
|
A2V4A0-A2V4Z9 |
G0K1A0-G0K1Z9 |
G8P0A0-G8P3Z9 |
P0M1A0-P0M1Z9 |
T0C3A0-T0C3Z9 |
V1H0A0-V1H2Z9 |
|
A5A0A0-A5A9Z9 |
G0L1A0-G0L4Z9 |
G9X0A0-G9X4Z9 |
P0M2A0-P0M2Z9 |
T0E0A0-T0E2Z9 |
V1J0A0-V1J9Z9 |
|
A8A0A0-A8A9Z9 |
G0M1A0-G0M2Z9 |
H0M0A0-H0M1Z9 |
P0M3A0-P0M3Z9 |
T0G0A0-T0G2Z9 |
V1K0A0-V1K1Z9 |
|
B0H1A0-B0H1Z9 |
G0N1A0-G0N1Z9 |
J0A1A0-J0A1Z9 |
P0N0A0-P0N1Z9* |
T0H0A0-T0H0Z9* |
V1L1A0-V1L6Z9 |
|
E0G1A0-E0G1Z9 |
G0P1A0-G0P1Z9 |
J0B1A0-J0B3Z9 |
P0P1A0-P0P2Z9 |
T0H1A0-T0H2Z9 |
V1L7A0-V1L9Z9* |
|
E0L1A0-E0L1Z9 |
G0R1A0-G0R4Z9 |
J0C1A0-J0C1Z9 |
P0R1A0-P0R1Z9 |
T0H4A0-T0H4Z9 |
V1N0A0-V1N0Z9* |
|
E2H7A0-E2H7Z9 |
G0S1A0-G0S4Z9 |
J0E1A0-J0E2Z9 |
P0S1A0-P0S1Z9 |
T0J0A0-T0J1Z9 |
V1N1A0-V1N4Z9 |
|
E3C3A0-E3C3Z9 |
G0T1A0-G0T2Z9 |
J0G1A0-J0G1Z9 |
P0T1A0-P0T3Z9 |
T0J2A0-T0J2Z9* |
V1R1A0-V1R4Z9 |
|
E3L4A0-E3L4Z9 |
G0V1A0-G0V1Z9 |
J0H0A0-J0H2Z9 |
P0V1A0-P0V3Z9 |
T0J3A0-T0J3Z9 |
V2G0A0-V2G4Z9 |
|
E3N6A0-E3N6Z9 |
G0W1A0-G0W3Z9 |
J0J0A0-J0J1Z9 |
P0W1A0-P0W1Z9 |
T0K0A0-T0K2Z9 |
V2G5A0-V2G9Z9 |
|
E4A1A0-E4A2Z9 |
G0X1A0-G0X1Z9 |
J0J2A0-J0J2Z9 |
P0X1A0-P0X1Z9 |
T0L0A0-T0L2Z9 |
V2J0A0-V2J7Z9 |
|
E4B1A0-E4B3Z9 |
G0X2A0-G0X2Z9 |
J0K2A0-J0K3Z9 |
P0Y0A0-P0Y2Z9 |
T0M0A0-T0M1W9 |
V8A0A0-V8A5Z9 |
|
E4C1A0-E4C4Z9 |
G0X3A0-G0X3Z9 |
J0L0A0-J0L2Z9 |
P5A0A0-P5A3Z9 |
T0M1X1-T0M2Z9 |
V8C0A0-V8C0Z9* |
|
E4C6A0-E4C6Z9 |
G0Y1A0-G0Y1Z9 |
J0M1A0-J0M1Z9 |
P5E1A0-P5E1Z9 |
T0P1A0-T0P1Z9 |
V8C1A0-V8C2Z9 |
|
E4L1A0-E4L4Z9 |
G0Z1A0-G0Z1Z9 |
J0S0A0-J0S2Z9 |
P5N0A0-P5N3Z9 |
T0V1A0-T0V1Z9 |
V8C5A0-V8C5Z9 |
|
E4S4A0-E4S4Z9 |
G3G0A0-G3G4Z9 |
J0T0A0-J0T2Z9 |
P8T0A0-P8T0Z9 |
T1G0A0-T1G2Z9 |
V8G0A0-V8G5Z9 |
|
E4T4A0-E4T4Z9 |
G3H1A0-G3H3Z9* |
J0V0A0-J0V3Z9* |
P8T1A0-P8T1Z9 |
T1M0A0-T1M1Z9 |
V8J0A0-V8J4Z9 |
|
E4Z1A0-E4Z2Z9 |
G3J0A0-G3J2Z9 |
J0W0A0-J0W3Z9 |
P9A0A0-P9A4Z9 |
T1O1A0-T1O1Z9 |
V8K0A0-V8K2Z9 |
|
E4Z5A0-E4Z5Z9 |
G3J4A0-G3J4Z9 |
J0X0A0-J0X3Z9 |
P9N0A0-P9N4Z9 |
T1P0A0-T1P1Z9 |
V9G0A0-V9G2Z9 |
|
E5A1A0-E5A3Z9 |
G3K0A0-G3K2Z9 |
J0Y1A0-J0Y3Z9 |
R0A0A0-R0A2Z9 |
T1V0A0-T1V3Z9* |
V9J1A0-V9J1Z9 |
|
E5E1A0-E5E1Z9 |
G3L0A0-G3L4Z9 |
J0Z1A0-J0Z3Z9 |
R0B0A0-R0B2Z9 |
T4J0A0-T4J0Z9* |
V9K0A0-V9K2Z9 |
|
E5G1A0-E5G1Z9 |
G3L5A0-G3L5Z9 |
J1A0A0-J1A3Z9 |
R0C0A0-R0C3Z9 |
T4J1A0-T4J1Z9 |
X0A0A0-X0A1Z9 |
|
E5G4A0-E5G4Z9 |
G3Z0A0-G3Z3Z9 |
J1T0A0-J1T0Z9 |
R0E0A0-R0E2Z9 |
T4T0A0-T4T2Z9 |
X0B0A0-X0B2Z9 |
|
E5M1A0-E5M2Z9 |
G4A0A0-G4A1Z9 |
J1T1A0-J1T4Z9 |
R0G0A0-R0G2Z9 |
T7A0A0-T7A2Z9 |
X0C0A0-X0C0Z9 |
|
E5N1A0-E5N4Z9 |
G4R0A0-G4R5Z9 |
J5X5A0-J5X5Z9 |
R0H0A0-R0H1Z9 |
T7E0A0-T7E1Z9 |
X0E0A0-X0E2Z9 |
|
E5R1A0-E5R2Z9 |
G4S1A0-G4S2Z9 |
J8G0A0-J8G3Z9 |
R0J0A0-R0J2Z9 |
T7N0A0-T7N1Z9 |
X0G0A0-X0G0Z9 |
|
E5T1A0-E5T2Z9 |
G4T0A0-G4T9Z9 |
J8L0A0-J8L4Z9 |
R0K0A0-R0K2Z9 |
T7P0A0-T7P7Z9 |
X1A0A0-X1A3Z9 |
|
E5T4A0-E5T4Z9 |
G4V0A0-G4V3Z9 |
J8M1A0-J8M2Z9 |
R0L0A0-R0L2Z9 |
T7S0A0-T7S1Z9 |
X1O1A0-X1O1Z9 |
|
E5V1A0-E5V1Z9 |
G4W0A0-G4W4Z9 |
J8N0A0-J8N9Z9 |
R0M0A0-R0M2Z9 |
T7V0A0-T7V2Z9 |
Y0A1A0-Y0A1Z9 |
|
E6A1A0-E6A1Z9 |
G4W7A0-G4W7Z9 |
J9B0A0-J9B2Z9 |
R4H0A0-R4H1Z9 |
T8R0A0-T8R1Z9 |
Y0B1A0-Y0B1Z9 |
|
E6B1A0-E6B2Z9 |
G4W9A0-G4W9Z9 |
J9E3A0-J9E3Z9 |
R4J0A0-R4J2Z9 |
T8S0A0-T8S2Z9 |
Y1A0A0-Y1A7Z9 |
|
E6E1A0-E6E2Z9 |
G4X0A0-G4X6Z9 |
J9L0A0-J9L3Z9 |
R4K1A0-R4K1Z9 |
T9C0A0-T9C1Z9 |
Y1O1A0-Y1O1Z9 |
|
E6G1A0-E6G2Z9 |
G4Z0A0-G4Z3Z9 |
J9P0A0-J9P7Z9 |
R4L0A0-R4L1Z9 |
T9M0A0-T9M9Z9 |
|
|
E6H1A0-E6H2Z9 |
G5A0A0-G5A3Z9 |
J9T0A0-J9T4Z9 |
R5A0A0-R5A1Z9 |
T9N0A0-T9N2Z9 |
|
|
E6J1A0-E6J1Z9 |
G5B0A0-G5B2Z9 |
J9X0A0-J9X7Z9 |
R5G3A0-R5G3Z9 |
T9S0A0-T9S3Z9 |
|
|
E6K2A0-E6K2Z9 |
G5C0A0-G5C3Z9 |
J9Y0A0-J9Y0Z9 |
R6M0A0-R6M2Z9 |
T9W0A0-T9W2Z9 |
|